Return & Refund Policy

To be eligible for a return, products must generally:

• Be unused and in their original condition.
  
• Be returned with their original packaging and accessories, where applicable.
  
• Be in a condition suitable for resale.
  
• Include your order information or proof of purchase.
  

Certain products may have additional return requirements. Please check the individual product description before making a purchase.

Return requests must be submitted within 14 days of receiving your order.

After this period, we may be unable to accept your return unless the product is defective or another exception applies.

To start a return, contact ShapePilot through our Contact Us page and provide:

• Your order number
  
• The product you would like to return
  
• The reason for the return
  
• Photos of the product, if applicable
  

Our team will review your request and provide instructions for the return if it is approved.

Please do not send products back before receiving return instructions from ShapePilot.

Unless the product is defective, damaged, or incorrectly sent, return shipping costs may be the responsibility of the customer.

If you received an incorrect, damaged, or defective product, contact us before returning it so we can determine the appropriate solution.

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method used for the purchase.

Please allow additional time for your bank or payment provider to process and display the refund in your account.

In certain situations, only a partial refund may be available. This may apply if a returned product is:

• Used or worn beyond what is reasonably necessary to inspect it.
  
• Damaged after delivery.
  
• Missing original components or packaging.
  
• Not returned in its original condition.

For hygiene, safety, or product-specific reasons, certain products may not be eligible for return once opened or used.

Non-returnable items, if applicable, will be identified on the relevant product page.

If your product arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Include your order number and clear photos or videos showing the issue. We will review the situation and, where appropriate, offer a replacement, refund, or another suitable solution.

If you would like a different product, size, or variant, contact us to see whether an exchange is available.

Depending on availability, we may recommend returning the original item and placing a new order.

If your refund has been approved but you haven't received it yet:

1. Check your bank or payment account.
   
2. Contact your payment provider, as processing times can vary.
   
3. If you still haven't received your refund, contact ShapePilot with your order details.

If you need to cancel an order, contact us as soon as possible after placing it.

We will try to cancel the order before it is processed or shipped. Once an order has been shipped, it may no longer be possible to cancel it and you may need to follow the return process instead.

ShapePilot reserves the right to refuse returns that do not meet the conditions outlined in this policy.

This policy may be updated from time to time. Any changes will be posted on this page.